Generally, we do not offer a full money back guarantee on the recharges made on our rummy platform keeping in mind our line of business and the services we offer. Also, with adequate measures placed to keep you aware of all the actions you take on your behalf, we believe we have minimised human error to a great extent. Howsoever, if you have any issues with our services offered and any technical glitches or problems in your gaming experience with us and have suffered inconvenience due to a mistake on our part then you can get your money back, provided on a case to case basis, where you may need to provide intent and prove that you did not take part in any action that led to the inconvenience you have suffered. As it is a Rummy platform, if you have not recharged yourself or have not played of your own free will or have been tricked by a third party fraudster then you may be eligible for a full or partial reimbursement depending on a case to case basis.

After the 2 working day period you will no longer be eligible and won't be able to receive a refund.

GAMES CANCELLATION SETTLEMENT POLICY

In the event, a rummy Cash Game is cancelled by Roz Rummy due to technical or other glitches at our end or due to some player(s) indulging in any form of unfair game play; the following settlement policy shall be followed:

POINTS RUMMY CASH GAMES:

In the event of cancellation of a Points Rummy Cash Game, the table balance of each player is restored to the amount at the beginning of the cancelled Cash Game and credited back to each player’s account. The same process is applied in Points Rummy Cash Games where collusion or cheating is detected in addition to any further action that Roz Rummy decides to take against players engaging in such activities as per the Terms.

TOURNAMENTS:

Free entry Promotional Tournaments: In the event of cancellation of a Free entry Promotional Tournament, there are three options which the Roz Rummy Operations Team, at their sole discretion, may adopt to process settlement

VOIDTHE TOURNAMENT:

Tournament will be cancelled and any entry tickets used by players will be returned

SETTLE PRIZES ONLY FOR THE CURRENT ROUND:

The prize pool only for the cancelled round will be equally distributed among the players qualifying from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes. The prize pool for all remaining unfinished rounds will be equally distributed among the players who qualify from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes

CASH TOURNAMENTS:

From the entry fee pool, Roz Rummy will collect service charge only from the entry fee paid by players eliminated up to the last completed round and the remaining amount shall be distributed equally among the qualifiers from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes

DEALS RUMMY CASH GAMES

In the event of cancellation of a Deals Rummy Cash Game, the sum of all entry fees less Roz Rummy 's service charge only from the entry fee paid by players eliminated prior to the round when the Cash Game was cancelled, shall be equally distributed among the remaining players. In Deals Rummy Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of Roz Rummy .

CONTACT OUR SUPPORT

Roz Rummy support team is available round the clock 24x7 to give you the Best Rummy Experience. Connect with our customer support team from your registered email ID at business@preachwellgames.com and share your concern or issue. Our representative will get back to you with a solution shortly.